Reshaping Discount Retail with Next Generation Global Business Services
Achieving innovative, resilient, and agile supply chain operations requires organizations to combine their technology,
expertise, and talent into one team with one goal.

Global business services reimagined

Transforming hubs from operational centers to strategic growth drivers through AI, automation, and data-driven insights.

For years, enterprise organizations have looked to hubs to streamline and standardize administrative and back-office tasks. Now, with the support of advanced technologies, including AI, generative AI, and agentic AI, as well as robust data and analytics capabilities, hubs have the potential to move beyond transactional functions and take on a more strategic role in the business as the orchestrator of the digital supply chain ecosystem.

Featured Content: Reinventing the enterprise hub

As advanced technologies like AI, generative AI, and robust analytics reshape operations, enterprise hubs are evolving from administrative centers into strategic drivers of the digital supply chain. Our POV, Reinventing the enterprise hub, explores how organizations can build next‑generation hubs that use data-driven insights, automation, and end‑to‑end digitization to unlock major cost savings and accelerate growth. These future hubs will strengthen customer loyalty through personalized experiences, improve operational efficiency by integrating processes across functions, and enable smarter, data-driven decision-making across the enterprise.

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More insights: GBS as a Catalyst for Growth​

SSON Research & Analytics, in collaboration with Capgemini, shows that Global Business Services (GBS) is shifting from a cost‑saving back‑office model to a strategic driver of enterprise growth. As geopolitical uncertainty, rapid AI advancement, and supply‑chain volatility heighten business pressures, GBS is increasingly aligned to board‑level priorities, yet many organizations struggle to execute against their ambitions. The paper outlines how GBS can create value across finance, supply chain, client operations, and HR through AI, automation, and data, while noting that success requires cultural change, stronger analytics investment, and executive sponsorship. With the rise of intelligent AI agents capable of advanced reasoning and adaptation, GBS is poised to become a transformative, enterprise‑wide force rather than a cost‑containment function

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More insights: HFS Research: The future of global business services

HFS Research, in collaboration with Capgemini, highlights a major shift from traditional cost‑focused GBS models to AI‑driven generative business services. As organizations move beyond transactional work, the future of GBS lies in leveraging data, advanced technologies, and cross‑functional collaboration to drive enterprise‑wide innovation and growth. Drawing on insights from 500 global leaders, the paper outlines how strategic alignment, continuous innovation, and proactive talent management are essential for success. With AI‑led generative capabilities at the core, GBS can evolve into a connected, frictionless, and highly strategic function that creates new value and keeps organizations competitive in a rapidly changing landscape.

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Client stories

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CONA Services transforms to a more dynamic supply chain
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Reinventing Global Business Operations
with Unilever

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Kuehne+Nagel – Revolutionizing end-to-end supply chain orchestration
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Meet our experts

  • Oliver Pfeil
    CEO, Capgemini's Business Services
    As Capgemini’s Business Services CEO, Oliver collaborate with clients for operational transformation and tangible business outcomes. In his 20+ years at Capgemini, spanning various leadership roles globally, he value expert teams and aim to foster talent. Committed to a connected enterprise model, he leverage our operational knowledge and data to support clients in achieving their Net Zero goals.
  • Harsh Madan
    Global Go-to-Market Lead for GBS, Capgemini’s Business Services
    Harsh Madan leads the global go-to-market strategy for AI-powered Global Business Services (GBS) at Capgemini’s Business Services. With 25+ years of experience, he helps enterprises apply agentic AI and Gen AI capabilities to transform operations
    and deliver measurable outcomes at scale.
  • Mayank Sharma
    Vice President
    Mayank is a Supply Chain Leader with expertise in driving supply chain transformations through use of digital solutions across planning, procurement, logistics, fulfilment, and sustainability. He has worked across Consulting, Operations and Technology giving him a well-rounded approach to identifying business transformation requirements and re-inventing supply chain operating models through performance-led technology transformations.

Expert perspectives

 


Analyst Recognition


HFS Research recognizes Capgemini as Market Leader
in Intelligent Supply Chain Services, 2025

This distinction, awarded for the third consecutive year, highlights Capgemini’s deep supply chain expertise, its ability to accelerate transformation, and its commitment to understanding and meeting the needs of clients and partners.

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A Leader and a Star Performer in Everest Group’s AI and Generative AI Services PEAK
Matrix® Assessment 2025


Capgemini has been recognized as both a Leader and a Star Performer in Everest Group’s AI and Generative AI Services PEAK Matrix® Assessment 2025, underscoring its position among the top providers in AI services by market impact and delivery capabilities.This leadership is reinforced by Capgemini’s investments in generative and agentic AI, responsible AI, and for AI-driven transformation that helps clients turn AI strategy into real and tangible business value.

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Capgemini has been positioned as a Leader by Everest Group in its Supply Chain Management (SCM) Planning BPS PEAK Matrix® Assessment 2025

Everest Group has recognized Capgemini as a Leader in its PEAK® Matrix for Supply Chain Management Planning Business Process Services (BPS) 2025, due to its strong technical and domain expertise, flexible approach, and innovative capabilities.

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Everest Group recognizes Capgemini as a Leader and Star Performer in Supply Chain Management (SCM) BPS PEAK Matrix® 2025


Everest Group has recognized Capgemini as a Leader and Star Performer in its PEAK Matrix® for Supply Chain Management Business Process Services (BPS) 2025, due to its ability to deliver more organized, efficient, and sustainable supply chain services to clients – moving them closer to becoming a truly Connected Enterprise.

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NelsonHall has identified Capgemini as a Leader in its 2024 NEAT Vendor Evaluation report for Supply Chain Transformation for Sustainability due to its ability to deliver immediate, sustainable benefits to its clients, and its capability to meet future client requirements quickly.

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Further reading

A recipe for reducing food waste in retail
What matters to today’s consumer 2026
How to optimize food supply chain efficiency
How growing consumer consciousness is impacting the food industry
Re-engineering for sustainable operations, manufacturing and supply chain

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