Today organizations are seeking innovative ways to improve Field Service and Asset Maintenance making it more efficient and cost-effective, while improving the customer experience at the same time. Field Service is no longer just about responding to customer requests. It needs to become more efficient, predictable, preventive, and personalized. New technologies like AI, AR/VR and IoT have substantially improved the Field Service experience, leading to a strong connected ecosystem of products, customers and workforce. There is also an enhanced focus on ensuring a ‘first-time’ fix and this becomes even more important now, in this state of the pandemic, where business continuity and worker safety are both highly essential. Why should you watch the recording? You will get to know the vision and experience of Salesforce and Capgemini in field service optimization and hear about client cases Fujifilm Medical Europa and JLG Industries Inc. |
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