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Today organizations are seeking innovative ways to improve Field Service and Asset Maintenance making it more efficient and cost-effective, while improving the customer experience at the same time. Field Service is no longer just about responding to customer requests. It needs to become more efficient, predictable, preventive, and personalized.

New technologies like AI, AR/VR and IoT have substantially improved the Field Service experience, leading to a strong connected ecosystem of products, customers and workforce.

There is also an enhanced focus on ensuring a ‘first-time’ fix and this becomes even more important now, in this state of the pandemic, where business continuity and worker safety are both highly essential.

Why should you watch the recording?

You will get to know the vision and experience of Salesforce and Capgemini in field service optimization and hear about client cases Fujifilm Medical Europa and JLG Industries Inc.

Our panelists were

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Marcel van de Griend

Marcel van de Griend
Principal Consultant Asset Maintenance &
Field Service Management at Capgemini
I’m passionate about business and technology and truly believe that we can use assets and products much more efficient with Digital Technologies.
As a Principal Consultant I help leading international companies to capture these benefits and realize more efficient operations and a sustainable world.
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Marcel van Dijk

Marcel van Dijk
Field Service Lead at Salesforce Benelux
Marcel is a Senior Account Executive at Salesforce for the Field Service Lightning (FSL) solution, for which he is covering the Benelux market. Prior to Salesforce, he worked at other High Tech companies like HP and ASML.
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Rens Verhagen

Rens Verhagen
Field Service Consultant at Capgemini
With almost 8 years of experience within the CRM Domain of which 6 years implementing Salesforce for organizations in a wide variety of industries. As a Senior Salesforce Consultant at Capgemini I’ve build up a specialization on the implementation of Field Service Lightning for Enterprise Organizations. I always strive to get the maximum value for a customer within the standard possibilities of Salesforce, by staying up to date about the latest technological developments on the platform.
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Gerard Jongsma

Gerard Jongsma
Digital Officer at Capgemini
Going Digital is all about getting to know your customer and helping your company to sell, service and market better. But there's more: big data, connected devices, social media, BI, etc.
I'm a big fan of the ever changing landscape that digital media provides and like to help our customers to find an answer to all the new questions that come with this exciting and ongoing shift.

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